Refund policy

We are committed to ensuring your complete satisfaction with every purchase. To maintain the highest standards of service and quality, we have established a clear and straightforward return policy designed for your convenience.

Eligibility for Returns

To qualify for a return, please ensure that your item meets the following criteria:

• The product must be unused and in the exact same condition as when you received it.
• All original packaging, tags, and accessories must be intact and included.

Timeframe for Returns

You have 30 days from the date of delivery to initiate a return request. We kindly ask that you review your items promptly upon arrival to ensure they meet your expectations within this period.

How to Initiate a Return

To begin the return process, please send an email to boor96zircon@icloud.com. In your message, include your order number and a brief description of the item(s) you wish to return. Please note: You must email us to obtain the correct return address and further instructions before shipping any items back. Returns sent without prior authorization may not be accepted.

Refund Processing

Once we receive your returned item and verify its condition, we will process your refund within 7-14 business days. The refund will be issued to your original method of payment. Please allow additional time for your bank or credit card company to post the refund to your account.

If you have any questions or require assistance, our customer care team is here to help. Please do not hesitate to contact us at boor96zircon@icloud.com.